The WISH program offers a range of free, confidential support services for women and their children who have been impacted by domestic abuse or violence within the family. The program serves the Upper Columbia Valley including Spillimacheen, Brisco, Edgewater, Radium Hot Springs, Shuswap, Wilmer, Panorama, Invermere, Windermere, Akisqnuk, Fairmont Hot Springs, Canal Flats, and all points in-between.

The FDx WISH Program is delivered from our West office building and operates 24 hours, 7 days a week through a 24-hour helpline, 1-800-200-3003, or by calling the Family Dynamix Offices during office hours:

West Office Hours –  Monday to Friday, 9 am to 4 pm.

West Office Phone Number – 250-341-3963

Main Office Hours – Monday to Thursday, 8.30 am to 4.30 pm

Main Office Phone Number (250) 342-5566

24/7 Crisis line: 1-800-200-3003

Get in Touch

FDx Main Office
Phone: 250-342-5566
Email: info@fdx.family
Monday to Thursday
8.30 am to 4.30 pm

Program Objective:

The main purpose of the program is to assist women to leave domestic violence and to provide women and their children access to programs and services in working towards a life safe from abuse. A 24-hour emergency shelter is available to women and their children experiencing family violence and abuse. WISH service beneficiaries have access to the Family Dynamix resource library, and counselling services at the main office.

The WISH Program provides Safe Homes when required, which acts as an understanding and protective platform, allowing women to explore their options and define their goals. The program offers transportation to these homes as well as supportive counselling, safety planning, information and referrals, housing assistance, computer access, and accompaniment to appointments and or court appearances. The WISH Program receives self-referrals as well as referrals from family members, friends, neighbours, or other organizations within the community.

The Safe Homes give shelter to women with children and single women experiencing family violence and abuse, providing a safe haven from violence. Often, women arrive at the shelter with very few belongings. Here at WISH, we are equipped to help each woman and their children meet their basic needs. The WISH Program policy is to provide women with the following related services at no cost:

  • 24 hour professional and confidential crisis and emotional support.

  • Safe, temporary furnished accommodation for up to 10 nights in private and confidential operators’ homes.

  • Temporary shelter and care, as necessary, of their pet dogs or cats through community animal shelters.

  • Food, toiletries, and clothing including sleepwear, diapers, formula milk, and other baby needs.

  • Safety planning, information, and resources.

  • Advocacy, legal assistance, and access to court support.

  • Access to a PEACE counsellor.

  • Accompaniment and transportation to legal or social services appointments, or as considered essential for safety or medical needs.

  • Access to resources in the community (housing, employment, immigration, income support, medical care, etc.)

  • Recommendation and referral to services within and outside of the Columbia Valley, including to a Women’s Outreach support worker for ongoing assistance after the woman leaves the Emergency shelter.

  • If a woman doesn’t want to come to the private safe home because she has an alternate place to stay or chooses to stay at home, the safe home support worker can meet her in a safe place and provide her with information and support.  We respect a woman’s right to make her own decisions.

The WISH program can be accessed through the Crisis Line (1-800-200-3003), and also through, doctors, healthcare providers/ practitioners, RCMP, or Columbia Valley RCMP Victim Services.

Family Dynamix WISH Services: 

The Women’s Information and Safe Homes (WISH) program is funded by BC Housing and Family Dynamix reflects their WISH Program mandate.

Family Dynamix WISH program serves every individual woman in need and does not discriminate on the basis of their age, ethnicity, gender, sexual orientation, special needs/diverse ability, social/marital status, education, religious affiliation, language, or nationality.

Our mission:

The mission of the WISH program is to provide 24 hours on-call service to women and their children trying to leave domestic violence. The WISH program advocates for women in violence and looks to educate and promote equal access to legal assistance, housing, education, money, and safety.

It is the W.I.S.H Program’s aim to bring to the forefront of our society’s beliefs that the subjugation of women and children will be no more.

The guiding principles of the W.I.S.H Program are:

  • The safety of women and children.

  • Respect for a woman’s right to make choices based on her own understanding of her options, needs, and goals.

  • Respect for the individual situation, perspective, and needs of the woman.